Medical Front Desk Policies And Procedures Manual

Facilities must be accessible to the physically disabled.

Medical front desk policies and procedures manual.

This medical office policies and procedures manual was developed to assist medical office managers in preparing a standard operating procedures sop manual for your small to medium size medical practice. This document outlines various tasks to help ensure your practice is running smoothly and that all employees follow the same procedures. To serve as a training and orientation guide for new employees to serve as an ongoing reference for staff and to serve as a risk management tool that lowers liability exposure in the office. Patient information should not be revealed to anyone including family members.

Its purpose is multifold. Front office receptionist training learning guide front office fundamentals first impressions form opinions get the most from your receptionist and front office personnel and convert a cost center into a income producing profit center for your practice. Sample office procedures page 5 of 98 january 2004 1. In routine situations patient check in can occur within scheduled appointment times but instructions should be included for how to.

The front office manual needs to explain how to create update and store client records. Policy and procedures manual. Backup procedures should be mandatory for paperless offices e g with patient information stored online or on a computer program. Utilizing this manual the policy and procedure manual is essential to the efficient operation of every medical practice.

A procedure manual no one can understand will do no one any good. Cardiology medical group values cardiology medical group is a group family medicine clinic based on the following ideals. Such a way that other patients waiting in the office will not overhear. Include headings and bullet points.

Here s a new office proverb for you. Medical practices need to follow confidentiality guidelines as well as be concerned with verifying insurance coverage. In addition to writing the procedures in clear language call out important topics and takeaways using bold headings bullet points tables and other visual elements that break up blocks of text. It can be custom tailored to fit your front medical office staff and operations.

A successful medical office manages its patient records efficiently. Medical office facility standards policy the medical office will be clearly identified on the exterior of the building. Keep computer screens with open electronic medical records and all paperwork containing patient information out of sight of patients in the clinic. The office will be identified near the street entrance and at the front door entrance.

Check in procedures sop for the front office in a hospital or doctor s office may have additional check in procedures that need to be followed.